After-sale Service
As a professional automatic weighing and packing machine supplier in China, High Dream can provide you with all-around after-sale services to help you maintain the purchased machines.
English Speaking On-site Support
High Dream offers both on-site and remote support services. As for the remote after-sale services, we can provide our customers with technical consulting and spare parts offering. You can contact us for help via e-mail, Whatsapp, WeChat, and phone. And regarding the on-site support, High Dream will send engineers to your factory and our engineers will assist you in going through all the installation, commissioning, and maintenance processes.
SERVICE
In every phase, from planning to quality assurance, we offer tailored solutions designed specifically for you. Relying on the expertise of our highly skilled professionals and our extensive global network, we commit to providing the right services for every situation. Our experts are available to assist you either on-site or through the latest digital service tools, ensuring timely, reliable, efficient, and predictable-cost support. Trust in our services and support, from planning to quality assurance, to keep your equipment running smoothly and consistently at its best.
Remote Technical Service
Communicate with customers online through phone or other means to provide real-time problem consultation and technical support.
Answer within 24 Hours
Complete after-sales service, resolution and feedback of customer messages within 24 hours.
1-year Warranty
Our comprehensive one-year warranty support includes remote assistance and site visits as deemed.