FAQS
There are some frequently asked questions.
What is the delivery time?
Normally, our delivery time is around 45 to 60 days. But for some special request or solution, we will communicate with production first before we offer delivery time to customer.
What's the warranty?
The warranty is 1 year.
Can we buy other accessories from other supplier after buying machine from you?
The best suggestion is to buy the complete set from us directly, this is more convenient for your service.
What is the voltage frequency of the machine?
Our standard is a single phase, 220V 50HZ. And we can adjust according to the voltage requirements of customers.
What kind of material is used in the machines? All stainless steel?
Our machine is fully stainless steel.
For contact parts with food, we offer SS304 as standard and SS316 as an option.
For contact parts with food, we offer SS304 as standard and SS316 as an option.
Your manual is in English,do you have any other language manual?
Currently we offer English and Chinese manuals.
Can you arrange the technician to oversea for commissioning?
We can offer the technician if you requested, but you need to pay the return air ticket, visa charges, labor fees and accommodation. We also suggest you check the machine when we finished in our factory and train you operating the machine.
Could you provide the whole packaging system?
We are able to coordinate with other suppliers to integrate the production line.
Touch screen can be set to Spanish/Portuguese/or other language?
Yes, our touch screen can store upto 6 different languages.